Privacy Policy

Last Updated: September 12, 2026

At Your Memory Vault, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our photo and video sharing platform.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, we collect:

Account Information: Name, email address, password
Payment Information: Billing details (processed securely through Stripe)
Event Information: Event names, dates, and descriptions for your vaults
Communications: Messages you send to our support team

1.2 Content You Upload

We store the photos and videos you and your guests upload, including:

Original image and video files
Metadata (file size, type, upload date)
EXIF data that may include location, camera information, and timestamps

1.3 Automatically Collected Information

When you use our services, we automatically collect:

Device Information: Browser type, operating system, device type
Usage Data: Pages visited, features used, time spent on platform
IP Address: For security and approximate location
Cookies: To maintain your session and preferences

2. How We Use Your Information

2.1 To Provide Our Services

Create and manage your account
Store and display your photos and videos
Process payments and send receipts
Generate unique vault links and QR codes
Enable photo uploads from your guests

2.2 To Improve Our Services

Analyze usage patterns to enhance user experience
Fix bugs and technical issues
Develop new features
Optimize performance and loading times

2.3 To Communicate With You

Send confirmation emails for purchases
Notify you about account activity
Respond to your support requests
Send important service updates (you cannot opt out of these)
Send marketing emails (you can opt out anytime)

2.4 For Security and Legal Compliance

Detect and prevent fraud
Protect against abuse and spam
Enforce our Terms of Service
Comply with legal obligations

3. How We Share Your Information

3.1 With Your Consent

We only share your information when you explicitly authorize us to do so, such as when you share a vault link with guests.

3.2 Service Providers

We work with trusted third-party service providers:

Stripe: Payment processing (see their privacy policy)
AWS/Cloud Storage: Secure file storage and hosting
Email Service: Transactional and marketing emails

These providers only access information needed to perform their services and are contractually obligated to protect your data.

3.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

Comply with legal obligations or court orders
Protect our rights or property
Prevent fraud or abuse
Protect the safety of our users or the public

3.4 Business Transfers

If we are acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

            We Never: Sell your personal information to third parties. We never have and never will.
        

4. Data Security

4.1 How We Protect Your Data

Encryption: All data transmitted to and from our servers uses HTTPS/TLS encryption
Secure Storage: Files stored on secure cloud infrastructure with encryption at rest
Access Controls: Limited employee access on a need-to-know basis
Password Security: Passwords are hashed and salted (we never see your actual password)
Regular Backups: Automated backups to prevent data loss
Security Monitoring: Continuous monitoring for suspicious activity

4.2 Vault Privacy

Each vault has a unique, hard-to-guess URL
Optional password protection for additional security
You control who has access to your vault links
Private mode ensures guests only see their own uploads

5. Your Rights and Choices

5.1 Access and Update

You have the right to:

Access all your personal information
Update or correct your account details
Download copies of your photos and videos

5.2 Delete Your Data

You can:

Delete individual photos or videos from your vaults
Delete entire vaults
Request account deletion (contact support)

Note: Deleted data is removed from our active systems within 90 days. Backups may retain data longer but are not accessible.

5.3 Marketing Communications

Unsubscribe from marketing emails using the link in any email
You'll still receive important service-related emails

5.4 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect some functionality.

6. Data Retention

6.1 Active Accounts

We retain your data as long as your account is active and for legitimate business purposes.

6.2 Deleted Accounts

Account data removed from active systems within 90 days
Backups may retain data for up to 1 year for disaster recovery
Payment records retained for 7 years for legal compliance

6.3 Inactive Accounts

If your account is inactive for 3+ years, we may contact you before deleting your data.

7. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. International Users

Your Memory Vault is operated from the United Kingdom. If you're accessing our service from outside the UK:

Your information will be transferred to and stored in the UK
We comply with applicable data protection laws
We use appropriate safeguards for international transfers

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

We'll update the "Last Updated" date at the top
We'll notify you by email for material changes
Continued use after changes means you accept the new policy

11. Your EU/UK Data Protection Rights

If you're in the EU or UK, you have additional rights under GDPR:

Right to Access: Request a copy of your data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data
Right to Restriction: Limit how we use your data
Right to Portability: Receive your data in a machine-readable format
Right to Object: Object to certain data processing
Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@yourmemoryvault.co.uk

12. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: privacy@yourmemoryvault.co.uk
General Support: support@yourmemoryvault.co.uk
Website: yourmemoryvault.co.uk

            Your Privacy Matters: We're committed to protecting your personal information and being transparent about how we use it. If you ever have concerns, please don't hesitate to reach out.
        